Job Openings

JOB OPENINGS

Sales and Marketing Associate

North Haven, CT | Contract to Direct

Post Date: 07/03/2018 Job ID: 493304 Industry: Engineering

Connecticut 6 months to direct contract assignment for a Technical Customer Account Specialist who is passionate about building relationships.

  • Will support new and existing accounts by promoting the value of the organizations' products and services while aiding in the overall growth and market share.
  • This position is strongly focused around ensuring a highly positive, supportive experience that builds relationships through pro active communication, needs assessments and value-added services. 
  • Requires about 80% phone time with internal and external customers.


Essential Functions:

  • Support exceptional team communication through collaboration to ensure that customers’ needs and company objectives are being carried out
  • Provide first tier support and customer satisfaction via email, phone and web-agent in a professional, personable manner, ensuring an excellent and consistent impression
  • Perform needs assessments with customers to understand and promote the unique value our organization brings
  • Assess, profile and qualify leads, prospects and accounts and take effort to maximize account potential and strategic alignment
  • Directly respond to or coordinate responses to customer needs (expediting, problem escalation, on-site support, education, price negotiation, etc.)
  • Customer follow ups in relation to business development, quotes, orders, problems, and account health
  • Manage high value and technical opportunities through CRM
  • Efficiently navigate and understand vendor manuals, web sites, pricing sheets and discount schedules
  • Strong computer skills (Microsoft products and CRM sales force)
  • Strong analytical & logical thinking, problem solving and communication skills (written and verbal)
  • Minimum of an Associates Degree or equivalent experience (BS Preferred)
  • At least 2 years of experience in Sales and/or Customer Service related position.

if interested please send resume to: jincerto@summit-technical.com

 

 

 

 

 

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